FAQs

Blossom targets a 3% p.a. return to help you reach your savings goals faster. We don’t think you should have to choose between targeting higher returns and quick & easy access to your savings, so we’re bringing it all to you in an easy-to-use app!

Blossom strives to make saving simple and affordable for all. There are no minimums, no sign-up fees, no transfer or withdrawal fees. Blossom is here to help you do more with your savings!

Blossom Waitlist

You can click the ‘Join the Waitlist’ button to add your name and email address to our waitlist. This will award you one entry to our giveaway. The more friends you refer using your unique referral link, the more entries you will receive. Two lucky winners will receive $500 into their Blossom account once we’ve launched!

The winners will be chosen during the week of the Blossom launch. This will occur anytime between 1st April 2021 – 1st June 2021. We will send an email to the two lucky customers notifying them that they have won $500 into their Blossom accounts.

As soon as the two giveaway winners create a Blossom account, we will transfer the funds into the account. It will take between 1-2 days for the $500 to arrive.

The Blossom waitlist will stop anytime between 1st April 2021 – 1st June 2021, at our discretion. As soon as the waitlist is finished, you will be able to go the Blossom website to create your account and start saving.

Getting Started

From the Blossom website, you will be able to:

  1. Plant the seeds - sign up in minutes to start saving.
  2. Watch them grow - relax and let us grow your savings for you.
  3. Achieve your goals - watch your future Blossom.

You will need to provide us with some basic personal information, your Tax File Number and proof of identification (passport or driver’s licence). You will also need to provide your BSB and account number for paying your withdrawals.

As is compulsory for any financial institution, Blossom needs to satisfy its obligations under the Anti-Money Laundering Act (AML/CTF Act 2006). This requires Blossom to verify specific information provided to us about a customer’s identity. This includes first and last names, home addresses, date of birth, country of birth and more.

In order to confirm you are who you say you are, we may require additional ID verification. In some cases, we may need additional information such as your passport or driver’s licence for this verification.

Blossom complies with the Privacy Act 1998 and takes great care in dealing with the personal information of our customers. You can read more about our Privacy Policy here.

You have to be 18 years or older to open a Blossom account.

Yes, you can! If you would like to open a Blossom account in your name for a younger family member, you can sign up through the Blossom website.

Account security

Yes, we take safety seriously and, as AFSL holders, we are required to adhere to the NIST cyber security framework. We regularly update ASIC with our compliance to this standard.

We need your BSB and Account number so that when you make a withdrawal request, we know where to send your savings to.

We recommend three main ways to ensure your Blossom account stays protected:

  1. Log out after every time you login to the website. We will also automatically log you out after long periods of inactivity.
  2. Choose a strong password that would be difficult to guess. Store this password in a safe location.

Fees

We want to make saving simple, affordable and accessible for everyone. Blossom does not charge sign up fees, transfer or withdrawals fees. Our 3% p.a. targeted return is net of fees, charges and costs.

Please note that while the Blossom Fixed Income Fund Constitution permits fees to be charged these have been waived. For more information regarding Blossom’s fees, please read the PDS.

No, Blossom does not charge any withdrawal or transfer fees. Blossom has no charges whatsoever to move money in and out of your Blossom account.

Blossom is free to join. We do not charge transfer or withdrawal fees nor any fees to use the Blossom app.

At Blossom we put the customer first. The first 3% the fund makes will go to the customer and the next 0.7% is covering external management fees and costs. When the fund makes interim excess returns above 3.7% p.a., the excess will be reserved to fund potential interim returns less than 3% p.a. See the PDS for more information.

Funding My Account

There are no minimums, you can start investing with as little as you like. We want to make saving accessible to everyone.

No, Blossom has no maximum investment amounts.

You can fund your Blossom account through a direct debit or a BPAY transfer.

For a Direct Debit, you simply provide us with your bank account information and we will debit the agreed amount from your account directly.

For a BPAY transfer, we will give you our Blossom Biller code and reference number. Use this to make your transfer or provide this to your bank to make the transfer on your behalf.

It will generally take up to 3 business days for funds transferred via direct debit to reach your Blossom account. These funds will appear as “pending” in your account until they arrive.

Funds transferred manually or through BPAY can take between 1-3 days.

Your direct debit request may have failed because of one of the reasons below:

  • Your bank account doesn’t allow for direct debits. This usually happens if you have tried to link an online-only savings account.
  • There was an error in the bank account details you provided. Visiting the ‘My Account’ section of the website will allow you to update your information.
  • There were insufficient funds in your bank at the time of the direct debit.

If this was a one-off transfer, please go to the Blossom website to make a new direct debit request. Before you do this, ensure your bank details are updated and there are sufficient funds in your account.

You can change your funding account details through the ‘Settings’ tab on our website.

If you have transferred money using direct debit and you want to change your bank account details, please contact us at .

Investing with Blossom

Blossom works by allowing you to transfer money into the Blossom Fixed Income Fund, which is a diversified portfolio of lower-risk financial assets. The Blossom Fixed Income Fund is a unit trust, registered under the Corporations Act as a managed investment scheme. As a saver with Blossom, you won’t be holding individual assets but will be holding units in the Fund.

A fixed income fund broadly refers to a fund that mainly invests in types of investment securities that pay investors a fixed interest or dividend payment until the date of maturity. At maturity, investors are paid the principal amount of the investment. The Blossom Fixed Income Fund invests in a well-diversified portfolio of lower-risk assets of this type. For more information on the portfolio, please read the PDS.

The Blossom Fixed Income Fund, like any fixed income fund, carries risk. Blossom mitigates the level of risk through three key strategies:

  1. Experienced team - Blossom has partnered with an expert team with past experience in fixed income at UBS and Reserve Bank of Australia.
  2. Threshold Management Agreement - when the Fund makes interim excess returns above 3.7% p.a. (3% to the customer + 0.7% of external management fees and costs), the excess will be reserved to fund potential interim returns less than 3% p.a.
  3. Diversified strategy - the underlying investments of the Fund will be selected for being investment grade, to maintain over time, an average portfolio rating of A. The strategy uses investing across multiple financial institutions, rather than having all the risk weighted to one institution. This creates a better diversified strategy.

For more information about our savings strategy and the significant risks, please refer to the PDS.

Fortlake Asset Management Limited ABN 30 643 640 939 is the liquidity manager, managing the bond portfolio, under the leadership of Dr Christian Baylis. Christian is a highly regarded Australian-based manager with broad experience across global fixed income and derivatives strategies, having worked previously at UBS Asset Management and the Reserve Bank of Australia (RBA).

Blossom is the threshold manager. For more information on the key service providers, please read the PDS.

Ernst & Young ABN 75 288 172 749 has been appointed by the Responsible Entity as the external auditor for the Blossom Fixed Income Fund.

Blossom uses a diversified strategy including investments in cash, corporate and government bonds, mortgage-backed securities and more. Through targeting investment grade and highly liquid instruments, experts decide where and how to spread the risk to achieve higher returns for the assessed risks. The interim excesses and falls in actual returns over short periods are managed to try to achieve the targeted p.a. return. For more information on our targeted returns, please read the PDS.

The Blossom Fixed Income Fund bond portfolio is held by J.P. Morgan Securities LLC ABN 37 109 293 610 as custodian appointed by the Fund’s Responsible Entity.

When Blossom makes in the short term more than 3% on an annualised basis after management fees are paid, the excess will be added to a reserve account within the Fund, to help if the Blossom Fixed Income Fund returns less than 3% (in the short term or long term, on an annualised basis). Please note, the 3% p.a. return is targeted and not guaranteed. Past performance and short-term performance of the Fund is no assurance of future performance of the fund. For more information, please read the PDS in full.

A product disclosure statement (PDS) is an important document that contains information about Blossom including the product’s key features and benefits, significant risks, and the complaints handling procedure (among other things).

You should read the PDS in full before deciding to open a Blossom account and start saving (in legal terms, paying to acquire interests in the Fund, hold your savings in your Account and whether to withdraw). Applications may only be made pursuant to the PDS. You can also find our PDS on our website.

You will receive a copy of the PDS when you sign-up with Blossom.

Yes, BlossomApp Pty Limited ABN 74 644 216 151 is a Corporate Authorised Representative (CAR No 1284228) of Gleneagle Asset Management Limited (ABN 29 103 162 278 AFSL 226199), the Responsible Entity of the Fund.

Withdrawals

You can make a request at any time to withdraw a specified amount through your account on the website. It can be all or part of your investment in the Fund. We aim to make withdrawals easy!

Redeeming your savings may give you taxable gains, depending on your individual circumstances. Please refer to the PDS to learn more about how fixed income funds are taxed.

Please also refer to the PDS to learn more about how the law and the Fund Constitution have to allow for possible suspensions of redemptions and even for extended delays but we think that is unlikely.

Yes, you can withdraw part or all of your savings through making a withdrawal request in the ‘My Account’ section of the website. There is no limit to how much you can withdraw at one time (subject to your amount of savings).

To withdraw your savings, you will need to make a redemption request. Redemption requests made prior to 10am Sydney time on a business day will generally be processed for same-day payment (subject to banking and payment systems). Redemption requests made after that time will be processed for payment the following business day (subject to banking and payment systems). If you have changed your nominated account or your ID needs to be verified, there may be a delay while that is resolved.

In order to cancel pending transactions, please send us an email to and we will try to assist you.

Yes. If you funded your account using BPAY, you can change your nominated account for withdrawals through the ‘Settings’ tab in our website.

However, if you have transferred funds to Blossom via direct debit, in order to comply with our obligations under the AML/CTF Act 2006, you will need to verify your identity before you can update your bank account details. Contact us at to start this process.

Savings Goals

The savings goal is a feature within Blossom that allows you to set and monitor a custom financial goal. Watch your savings and your own flower grow as you work towards achieving your goal.

To set a savings goal, go to the Blossom ‘Goals’ page. Enter your amount, name your goal and start saving! Nurture your flower with additional top-ups or simply watch it grow!

Plant a tree

When you fund your Blossom account for the first time, we will commit to planting a tree in an Australian bushfire affected region. We have partnered with One Tree Planted who will plant trees on Blossom’s behalf. For more information, please visit their website.

Taxes

Redeeming your savings may give you taxable gains, depending on your individual circumstances. Please refer to the PDS to learn more about how the Blossom Fixed Income Fund is taxed.

You need to provide your Tax File Number to create an account with Blossom.

If we do not receive your TFN and you don’t give us a valid exemption, we must withhold tax at the highest personal rate, plus the Medicare levy, before passing on any distribution to you. The law is very strict on how we can use TFN details. If this withholding tax applies, it is merely a collection mechanism and an investor may claim a credit in their annual income tax return in respect of the tax withheld.

To avoid this, we ask for your TFN.

We will send you an annual tax statement each year. This statement will be able to assist you to complete your tax return. It will have all the information you need regarding your savings with Blossom.

You will still be able to login to access any statement you may need, even if you have closed your account. If you have login issues, please email us at .

Yes, you can close your account whenever you want through the website. If you are having trouble, please send us an email to and we will be able to help.

Key Terms

Please refer to the PDS for all of the defined expressions.

Here are a few key terms used in these FAQs:

  • Blossom is BlossomApp Pty Limited, ABN 74 644 216 151 (CAR No 1284228) of Gleneagle Asset Management Limited (ABN 29 103 162 278, AFSL 226199), the Responsible Entity of the Fund and the service provided by Blossom.
  • Fund Constitution means the constitution of the Fund.
  • Fund means the Blossom Fixed Income Fund ARSN 645 889 998.
  • Responsible Entity means Gleneagle Asset Management Limited (ABN 29 103 162 278, AFSL 226199).